Management as a Liberal Art Research Institute

Doing Research Like Drucker and Einstein

William A. Cohen, Ph.D.

PUBLISHED:

August 23, 2023

Albert Einstein and Peter Drucker were rare geniuses, and both left a trail of success supported by significant achievement. Both are widely ranked among the greatest and most influential in their fields. Yet neither followed the models of scientific research which are sought by most universities. Drucker, known as the “Father of Modern Management,” did not use the synthetic research method promoted by academia. As a result, many academics do not accept Drucker’s methods of analytical research but insist on the synthetic research whereby hypotheses are established and then proven or disproven for general conclusions and theory. The same with Einstein.

 

Like Einstein, Drucker did not arrive at his theories in a laboratory surrounded by microscopes and computers, but in a different kind of laboratory. Einstein’s most productive period was in the single year of 1905, during which he produced and published four ground-breaking papers, which eventually won him the Nobel Prize for theoretical physics in 1921. None of the four were conceived and written in the sterile atmosphere of a typical laboratory, or by the synthetic methods desired by universities. Rather, they were accomplished while Einstein was occupied in his first job after obtaining his PhD at the University of Zurich. This position, as a patent examiner at the Swiss Patent Office in Bern, was an entry level position. Moreover, he was passed over for promotion while doing this research which won for him a Nobel Prize!


The Development of the Theory of Relativity


Einstein himself described the development of one of his most famous theories, the Theory of Relativity, as conceived while he imagined himself traveling along side of a beam of light. Remembering that Drucker’s PhD was a law degree, it is possible that it was Einstein who influenced Drucker with examples of developing methods of reasoning and thinking which resulted in Drucker’s theories of management practice. Drucker observed ongoing management operations. He described this as “his laboratory.” He used his analysis and the development of what he observed to develop his theories by observation.

 

Einstein Revealed His Methods


Although sometimes Drucker sometimes gave only clues to his methods, Einstein described his fully. In a letter to the London Times in 1919, Einstein wrote that his methods came from “Theories of Principle.” He stated that these  “were derived from the analytical, not the synthetic method.” Their starting-point and foundation were not hypothetical components, but “empirically observed general properties of phenomena, principles from which mathematical formulae are deduced of such a kind that they apply to every case which presents itself.” Drucker was only ten years old at the time and probably did not then know sufficient English to read this letter when it was written. However, he did refer to Einstein during his career, and it is possible that he read the article in English later.

 

Synthetic research starts with the known and proceeds to the unknown. The researcher starts with an assumed hypothesis and tests it to prove or disprove it by examination of a sufficient number of examples and testing mathematically for a significant difference. 

 

Analytical research starts with the unknown and proceeds to the known. There is no hypothesis. One definition of analytical research is “a specific type of research that involves critical thinking skills and the evaluation of facts and information relative to the research being conducted.” This is how both Einstein and Drucker arrived at their theories. The theories developed by these two geniuses did not start with hypotheses and their resulting theories did not evolve from scientific research in the commonly understood process in which many sources are surveyed and analyzed through mathematical techniques and equations, but rather from a basic model:

 

1.  Observation, either real (or in some of Einstein’s work, imagined)

2.  Analysis of the observation

3.  Conclusions

4.  Theory Based on These Conclusions

 

Ed Cooke, a Grand Master of Memory, and a graduate of Oxford University as well as the author of several books on memory wrote that there were two ways of doing brain research: “The first is the way that empirical psychology does it, which is that you look from the outside and take a load of measurements on a lot of different people. The other way follows from the logic that a system’s optimal performance can tell you something about its design.”

 

Cooke’s description of the latter method describes how both Einstein and Drucker focused on the powers of ordinary observation and applied analytical reasoning leading to practical results.

 

Unexpected Insights at an Academic Conference


I found insights into the value of Drucker’s methods about thirty years ago. I was invited to participate as a member of a panel held during an academic conference. The purpose of the panel was to discuss the influence of textbooks on management practice, or more accurately the lack thereof. During this discussion, and before an audience of marketing and management professors, one question was directed precisely at me as I was the only one of the five authors on the panel to have written both professional books for practicing managers and textbooks for classroom work with students. The question I was asked was why it was that textbooks seemed to follow established management practices but only professional or “trade” books seemed to be on the cutting edge to provide new insights.

 

I responded that “The writers of textbooks must bring together research from many sources to confirm the main points or theories they discuss. In many cases, there are also alternate theories to present regarding the various methods proposed for practice. To add the time needed for the textbook writer to do the research his textbook, must be added the time for the researcher to conduct not only this necessary research, but to describe both the research and the results in one or more articles, and to find suitable academic journals for publication for both his articles and realizing that this applies to the research done by others which are cited. For a top research journal, this can take many months before acceptance. After the textbook is published and used in the classroom, textbooks are used to instruct students. It may take several years before these students are in senior management positions and able to practice what was taught. On the other hand, a professional book based on theory resulting from personal observations (analytical research) can much more quickly be applied to practice as it goes right into the hands of the reader who is may already be a practitioner and who put it to immediate use.”

 

More Insight from the Conference


Sometime later when preparing a lecture for doctorial students at the Peter Drucker and Masatoshi Ito Graduate School of Management at Claremont Graduate University on the potential value of writing professional books for disseminating theory as Drucker did, I came across two unexpected facts. First, many of the most widely publicized theories of management reached practitioners through a book, making the information immediately available to the practitioner in this manner and that the same level of dissemination among practitioners rarely came from publication in research journals.

 

Well-known consumer behavior researcher, Jagdish Sheth, once revealed during a conference presentation that after more than 25 years of research he had recently written an article published in the Wall Street Journal about which he received several hundred responses from practitioners. In contrast, after many articles published in leading research journals which had resulted in academic fame, he had received a small number queries from other academics, and none from practitioners.

 

Not surprisingly response from professional books included not only Drucker’s Management by Objectives from The Practice of Management (Harper & Brothers, 1954) and other methods resulting from Drucker’s theories, but also, Abraham Maslow’s Hierarchy of Needs disseminated through his book Motivation and Personality  (Harper & Brothers, 1954) and Douglas McGregor’s Theory X and Theory Y disseminated through his book The Human Side of Enterprise. (McGraw-Hill, 1960).

 

Of course, there were many articles published in research journals on these topics, but these were usually after professional books had already been published and they had already been put into practice and were well known and in common discussion by business professionals.

 

Drucker’s Methods and Thinking


Drucker did not start with synthetic mathematical formulae into which data was inserted to determine what was to be done but used his powers of observation and reasoning in determining  conclusions for theory and then further testing this theory as he saw it applied.

 

Although Drucker did not describe his methods like Einstein, Drucker’s thinking processes, frequently dismissed by those employing only synthetic research, were a part of the mental arsenal for his research and should not be ignored. I cannot state mathematical equations he used nor his favorite means of testing for significant differences, because he used none. Still, if we can understand his analytical methods, we may apply the same in our own research, problem solving, decision making, and in assisting other practitioners through application of the results of our research.


By Byron Ramirez Ph.D. March 7, 2025
Motivation and performance in the workplace have been the subject of extensive research, yet a comprehensive understanding of their complexities remains elusive. While many organizations recognize the importance of motivation in driving employee performance, a significant number still approach motivation through simplistic, linear models that fail to capture its depth. Traditional methods, such as annual performance reviews with occasional praise or monetary bonuses, may have some impact, but they are often insufficient in fostering long-term employee engagement and sustained productivity. The relationship between motivation and performance is intricate, requiring a more nuanced and strategic approach from organizations. Motivation plays a crucial role in organizational sustainability. When employees are motivated, they exhibit higher levels of productivity, creativity, and commitment, all of which contribute to an organization’s long-term success (Ryan & Deci, 2000) and sustainability. However, many organizations continue to rely on outdated methods that focus primarily on the provision of extrinsic rewards. While financial incentives, such as salary increases and bonuses, can have a positive impact, research indicates that their effect on motivation is often temporary (Deci, Koestner, & Ryan, 1999). Once the external reward is removed, motivation levels tend to return to their previous state, highlighting the limitations of this approach. In contrast, organizations, and more specifically managers who have invested in fostering an environment that develops genuine engagement and trust, thus increasing motivation within their teams, have recognized the importance of intrinsic rewards. Intrinsic motivation, which arises from within the individual, is driven by factors such as personal growth, job satisfaction, and a sense of purpose (Pink, 2009). Employees who find meaning in their work and feel a sense of autonomy are often more engaged and perform better than those who are solely motivated by external incentives. This aligns with Self-Determination Theory, which emphasizes the role of autonomy, competence, and relatedness in fostering motivation (Deci & Ryan, 1985). Moreover, this also is consistent with the philosophy of Management as a Liberal Art which highlights the importance of independent decision-making. Despite the emphasis on extrinsic rewards, research suggests that human beings are only driven by them to a certain extent. Herzberg’s Two-Factor Theory (1959) highlights this by distinguishing between hygiene factors (such as salary and job security) and motivators (such as achievement and recognition). While hygiene factors can prevent dissatisfaction, they do not necessarily lead to increased motivation. Instead, true motivation stems from intrinsic factors that align with an individual's values, aspirations, and personal goals. Not every employee seeks to climb the corporate ladder; some may find fulfillment in mastering a specific skill, contributing to a meaningful project, or maintaining a healthy work-life balance. As a result, managers must move beyond a one-size-fits-all approach and develop a deeper understanding of the psychology behind motivation. Recognizing individual differences and tailoring motivation strategies to align with employees’ unique needs can lead to greater job satisfaction and improved performance (Gagné & Deci, 2005). This means fostering a work environment that promotes autonomy, provides opportunities for growth, and acknowledges employees’ contributions in meaningful ways. Organizations should also consider the long-term implications of their motivation strategies. Rather than merely offering short-term incentives, they should invest in creating a workplace culture that values intrinsic motivation. This can be achieved through leadership development programs, mentorship opportunities, and fostering a sense of community within the organization. When employees feel valued and supported (and listened to), their motivation is more likely to be sustained, ultimately benefiting both the individual and the organization as a whole. One effective strategy is providing employees with opportunities for continuous learning and professional development. Organizations can offer training programs, workshops, and tuition reimbursement to help employees acquire new skills and expand their expertise. When employees see that their company is invested in their growth, they are more likely to remain engaged and committed to their work. Furthermore, providing employees with challenging yet attainable goals can foster a sense of accomplishment and reinforce their intrinsic motivation. Additionally, fostering a culture of recognition and meaningful feedback is essential. While monetary rewards can provide temporary satisfaction, genuine appreciation and acknowledgment of employees' contributions create a lasting impact. Managers can implement regular check-ins, peer recognition programs, and public acknowledgments of achievements to make employees feel valued. When employees receive positive reinforcement for their efforts, they are more likely to stay motivated and take pride in their work.  While financial incentives and extrinsic rewards have their place in workplace motivation, they are not a panacea for enhancing performance. Motivation is a complex and deeply personal phenomenon that requires organizations to adopt a more holistic approach. By understanding the interplay between intrinsic and extrinsic motivation and recognizing the unique aspirations of employees, organizations can create an environment that fosters sustained motivation and long-term success. Investing in the psychological and professional well-being of employees is not just a moral imperative but a strategic necessity for organizational sustainability. References Deci, E. L., Koestner, R., & Ryan, R. M. (1999). A meta-analytic review of experiments examining the effects of extrinsic rewards on intrinsic motivation. Psychological Bulletin, 125(6), 627-668. Deci, E. L., & Ryan, R. M. (1985). Intrinsic motivation and self-determination in human behavior. Springer Science & Business Media. Gagné, M., & Deci, E. L. (2005). Self-determination theory and work motivation. Journal of Organizational Behavior, 26(4), 331-362. Herzberg, F. (1959). The Motivation to Work. John Wiley & Sons. Pink, D. H. (2009). Drive: The surprising truth about what motivates us. Riverhead Books. Ryan, R. M., & Deci, E. L. (2000). Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being. American Psychologist, 55(1), 68-78.
By Michael Cortrite Ph.D. February 26, 2025
In 1995 Daniel Goleman published a groundbreaking book which introduced the leadership/management discipline to emotional intelligence.The book is Emotional Intelligence: Why it can matter more that IQ (Bantam 1995). Over the last 30 years more than 20 book and hundreds of papers have been published on emotional intelligence (abbreviated as EQ) extolling its effectiveness as a leadership concept. Many of the books were authored by Goleman with his co-writers Richard Boyatzis and Annie McKee. Given the current political climate in the United States and the world, the concept of EQ may be even more relevant today than it was 30 years ago. EQ shows an incontrovertible link between a leader’s emotional maturity and their performance as a leader. In the words of Daniel Goleman, “The research on EQ shows that the ‘good guys’—emotionally intelligent men and women—finish first” (Goleman, et al. p.169. 2001). Just as Peter Drucker’s insistence on self-knowledge and the knowing of one’s strengths and weaknesses is the starting point in his essay, Managing Oneself (1999), EQ starts with knowing yourself, including your weaknesses and strengths, and especially your emotions. Drucker also talked about values and manners. Manners is all about people working in close contact with each other and therefore naturally causing friction. He said that workers must be able to cooperate and treat each other with courtesy and respect. In order to do this, they must look inward to make sure they use words like thank-you and please and they know their co-workers’ names and even the names of their family members. He didn’t specifically use the word emotions but was writing about a basic form of emotional intelligence. Goleman, et al. (2001) lists the four components of emotional intelligence in action: 1. Self-awareness: The ability to read your own emotions. Knowing how your moods are affecting others. 2. Self-management: The ability to control your emotions. Don’t let bad moods seize the day; leave them outside the office. 3. Social awareness: The ability to sense other people’s emotions and show that they care. Understand how your words and actions affect other people and be able to change them when their impact is negative. 4. Relationship-management: The ability to build strong personal bonds and use these skills to spread their enthusiasm and solve disagreements, often with humor and kindness. It should be noted that Diamantidou et al. (2024) found a strong link between emotional intelligence and transformational leadership that translates to a positive organizational culture and thus increased organizational effectiveness. In late 2024, Pixar released an animated movie, Inside Out 2. It is a sequel to the movie Inside Out. It is already the highest grossing animated movie in history. The movie is based on emotional intelligence. Daniel Goleman praised the movie and said, it is clever and moves the field of social-emotional learning forward. The leadership literature cites many examples of the value of using films to teach leadership. Wiliams (2006) posits that because films are memorable and a catalyst for thought and discussion, there is always rich dialogue generated, and a better understanding of the concept being taught after watching the movie. The characters in the movie are Riley (the human) and Joy, Sadness, Anger, Fear, Disgust, and Anxiety (the emotions). Chatbot (2024) explains that watching the movie can help leaders by dramatically showing how emotions influence both personal and social interactions. The movie also depicts such emotional intelligence concepts as self-awareness, self-management, building empathy, the power of vulnerability, leading by example, and the benefits of transparency. REFERENCES: Chatbot, H. How Inside Out 2 Can Improve Your Leadership Skills. Entrepreneurial Leadership. July 30, 2024. Diamantidou, V., Kaitelidou, D., Kalakairinou-Anagnostopoulou, A., and Galanis, P. Organizational Culture, Transformational Leadership and Emotional Intelligence. Journal of International Caring Services Vol. 17 (2). May/August 2024. 1190-1196. Drucker, P. Managing Oneself. (1999) In HBR book, On Managing Yourself. pp. 13-32. Goleman, D., Boyatzis, R., and McKee, A. (2001). Primal Leadership: The Hidden Driver of Great Performance. In HBR book, On Managing Yourself. pp. 169-188. Wiliams, J. Pirates and Power: What Captain Jack Sparrow, His Friends, and His Foes Can Teach Us About Power Bases. Journal of Leadership Education Vol. 5 (2). Fall 2006. 
By Mehak Suri February 25, 2025
Drucker’s claim that “reliance on the expert to predict the outcomes of technology is born out of hubris” (Drucker, 1969, p. 524) still holds and will likely continue to be the same. Each development is caused by and leads to several factors, “each independent in its origins,” with the “outgrowth of a separate discipline with its own experts” (Drucker, 1969, p. 524). Aristotle’s syllogisms (a kind of logical argument) are the reason ChatGPT exists today. The statement above sounds bizarre, but Boolean logic was invented in the 1800s to mathematically represent syllogisms. Claude Shannon, in 1937, demonstrated the use of Boolean algebra in designing electrical circuits, which paved the way for GPUs, programming, digital computers, and AI systems like ChatGPT. Claude Shannon could not have predicted that his design of electrical circuits would someday contribute to the fragmentation of human interaction (social media), digital overload and decision fatigue (social media), erosion of creativity through AI-assisted writing, and increased energy consumption and pollution (large AI models lead to high electricity usage and carbon emissions from data centers). This indicates that “the impacts of technology are often quite indirect and by-products rather than main products” (Drucker, 1969, p. 524). Sometimes, even the most direct use cases of modern technology have unintended adverse consequences, leading to “the cost being more than the worth” (Drucker, 1969, p. 523). The Computerized Provider Order Entry (CPOE) systems in healthcare were designed to reduce medical errors and improve the quality of patient care. However, studies have shown unintended net adverse effects due to clinicians’ overreliance on this technology and diminished critical thinking. CPOE systems with inbuilt clinical decision support (CDS) help clinicians by providing “notifications of drug-drug interactions, warnings about allergies, recommendations for clinical guideline compliance, and more” (Campbell et al., 2007, p. 96). For example, anticoagulants and aspirin are usually not prescribed together. However, this combination is often used for heart protection benefits in coronary care. In this context, using these two drugs together would be helpful, but the CPOE system would trigger an alert warning the clinician. If the clinician relies exclusively on CPOE, they may remove one of the two drugs from the therapy, increasing the potential risk to the patient (Campbell et al., 2007). Going back to the previous example, even if Claude Shannon could foresee all the negative impacts of technological advancements stemming from his invention, he would not have stopped his development, as there were foreseeable immediate and long-term net-positive outcomes, too. As Drucker puts it, in this new age of technology, we need new decision-makers and decision-making processes built on understanding the history and dynamics of technology instead of focusing on predicting the outcomes of technology or determining what is right or wrong (Drucker, 1969).  References Drucker, P. F. (1969). Comment: Is Technology Predictable? Technology and Culture, 10(4), 522-527. https://doi.org/10.2307/3101571 Campbell, E. M., Sittig, D. F., Guappone, K. P., Dykstra, R. H., & Ash, J. S. (2007). Overdependence on technology: an unintended adverse consequence of computerized provider order entry. AMIA Annual Symposium Proceedings, 2007, 94-98.
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