Management as a Liberal Art Research Institute

Robert F. Smith Shows Us What Effective Leadership in Action Looks Like

Robert Kirkland Ph.D.

PUBLISHED:

December 31, 2023

Robert F. Smith is celebrated globally for his philanthropy and business prowess, but it’s his approach to leadership that sets him apart. An approach that mirrors many of Peter Drucker’s Management as a Liberal Arts principles. 


Smith’s success is Drucker’s MLA in action. 


A case study not only on the importance of effective leadership but also on our organizations’ responsibility to contribute to building a better society. Philanthropic-focused leaders like Smith are Management as a Liberal Art, personified. 


Philanthropy & Business Beyond Profit

Founder, Chairman, and CEO of Vista Equity Partners, Robert F. Smith doesn’t qualify himself as a businessman. But instead—an inventor, investor, and philanthropist. His focus is on creating opportunity, not only within Vista’s ventures but also in the communities where it functions. 


His philosophy is clear: we all have a responsibility to build a better society. To encourage our organizations to participate in the betterment of the community as a whole. 


The 2% Solution:


Smith knows that a business’ role doesn’t stop within the organization. But instead, must extend far past it. Put in simpler terms, it’s a corporation’s responsibility to contribute to the 2% solution. 


“The Solution builds from the tradition that American families on average allocate 2% of their income for charity, and asks U.S. companies to do the same by investing 2% of their profits over the next 10 years into communities that have been systematically held back by the racial wealth gap.”  –
Robert F. Smith


Smith encourages organizations to see this contribution as an investment, not an act of charity. To take up the mantle of responsibility and leave things better than we found them. 


And to do it in a way that promotes success and opportunity for future generations. 


Whether that investment be made in capital, know-how, or responsible management solutions, a corporation’s responsibility is to its community. Not just to its profits.


Smith’s call to action mirrors that of Drucker’s philosophies.
Management as a Liberal Art asks organizations to provide meaning beyond financial gain. To acknowledge their place and power in society, and do something about it. 


Drucker suggests through effective leadership that businesses can successfully bridge this gap between conventional profit-first models to champion innovation that benefits the whole. 


Both minds call for workers, managers, and future leaders to challenge traditional business models that leave people behind. 


Embracing Lifelong Learning


Spearheaded by Smith (and supported by his fresh take on leadership), Vista Equity Partners exemplifies Drucker’s MLA in action.


Part of Vista’s mission is to take an “adaptable” approach to growth. One that prioritizes value creation in partnership with effective leaders. 


To keep advancing, Vista has taken a strategic approach to adaptability. Put another way—the organization and its managers are lifelong learners. 


They promote the advancement of technology with the specific intention of creating opportunity. It’s the company’s investment in software, data, and technology that enables technological advancements to better society.


Vista’s portfolio includes leading enterprise companies. This means they’re building better businesses in community with other organizations striving to do the same. 


This community of “better business” not only reflects Drucker’s principles but hinges on the openness to learn and adapt.


Drucker tells us that leaders and organizations must encourage innovation and profit by placing an emphasis on the constant search to improve knowledge and skills. That businesses—and managers—must be able to adapt. Not only to the ever-changing needs of an organization but to the people who work within it and those who live beyond it.


Smith has built an organization that functions within Drucker’s philosophies. The firm’s success positions MLA as the approach to foster better business through the ability to learn and adapt.


Supporting Future Leaders


If MLA urges us to lead with management principles that are community-oriented, Smith encourages us to go one step further and take direct action through personal philanthropy.


We know that a well-managed organization respects the individual dignity of its workers. And that effective leaders prioritize people. But Smith shows us that that includes not only people functioning within your own organization, but outside of it in the community as well. 


Future leaders exist within both. 


Philanthropy & Mentorship:


Smith’s philanthropic efforts extend beyond just MLA in principle. They’re MLA action. 


He urges us all to see the importance of mentorship and internships. For managers to place their focus on the greater mission of contributing to society. 


To him, it’s about waking up each day and making an effort to create change. Some days that looks like direct influence through his leadership roles. Other days that means donating time, funds, and knowledge to his community. 


Smith shows us that it’s up to each individual leader to make society a more just one for people of future generations. And that taking action now, promotes the ability of future leaders to pay forward MLA in action. 


Effective Leaders Prioritize People:


Both Smith and Drucker know that effective leaders have the power to alleviate some of the burdens society has placed on minorities, disadvantaged communities, and younger generations. They see leadership as an opportunity to make endless contributions to building better. 


Smith shows us that a leader must strive for economic justice. And that the power of your impact comes from visibility. To make change as a leader, you must get out there and be visible to your community. 


You must be a mentor in action and in principle. 


When leaders like Robert F. Smith show up—both within their organizations and within their communities—they’re effectively ushering in a new era of management. 


An era sprung from Peter Drucker’s Management as a Liberal Art philosophies. 


The answer rings clear. 


Effective leaders must strive to put people first. To position people and community above profits. A model that not only promotes a better society. But better business, and more innovative solutions.

By Karen Linkletter Ph.D. January 6, 2025
On December 13, 2024, we lost a seminal management philosopher and theorist: Charles Handy. Like Peter Drucker, Handy was a social thinker and management theorist who emphasized the human side of work as more important than profits and valued individual growth and development in organizations. Handy was born in Ireland and studied at Oxford. In 1956, he went to work for Shell, working in Borneo, where he met his future wife, Elizabeth Hill. Disillusioned by corporate life, Handy left Shell in 1962 to study management at MIT in their executive program. Inspired by their humanistic approach, he returned to London in 1967 to start the London Business School. Handy knew Drucker and was a regular keynote speaker at the Global Drucker Forum in Vienna. The two men had much in common in terms of their approaches to management and social theory. Like Drucker, Handy became an author (although, unlike Drucker, Handy was a corporate executive before he turned to writing). Handy wrote not just on business but also society, serving as much as a social ecologist as Drucker was. In his pivotal book, The Age of Unreason (1989), Handy argued for the disruption of discontinuity – resulting in a new world of business, education, and work that was highly unpredictable. He rejected shareholder capitalism and saw the organization as a place for human purpose and fulfillment, based on trust. Like Drucker, Handy advocated federalism in organizations, disseminating authority and responsibility to the lowest possible levels. He also saw “the future that had already happened.” Handy coined the term “portfolio life,” where knowledge workers would increasingly work remotely and for multiple organizations. In the 1980s, he posited that society consisted of “shamrock organizations”: those that had three integrated leaves: full-time employees, outside contractors, and temporary workers. Handy thus foresaw the new “gig economy” and increasingly autonomy of knowledge work. Finally, like Drucker, Handy had a life partner who not only supported his career but was an independent woman with her own interests. Liz Handy, like Doris Drucker, was an entrepreneur who ran an interior design business, and later was a professional photographer and Charles’s business agent.  Minglo Shao, founder of CIAM, remembers Handy as a warm man who made several important contributions to what we see as the fundamentals of Management as a Liberal Art. We are thankful for Handy’s contributions to management theory and social thought, and for his legacy at the Global Drucker Forum in the form of the Charles and Elizabeth Handy Lecture Series.
By Richard and Ilse Straub with the Drucker Forum Team December 29, 2024
For 15 years, Charles Handy did us the enormous honor of choosing the Drucker Forum as a privileged platform for delivering his message to the world, and particularly to the younger generation in which he had such faith. Following up on our initial announcement of Charles’ passing Charles Handy (1932–2024) , we are honored to share a selection of his key contributions to the Forum with our wider community. Charles’ brilliant keynotes at the Drucker Forum have become legendary. Normally accessible only to members of the Drucker Society, from today they are available as recordings to the wider public for a period of 30 days. At the first centennial Forum in 2009, Charles talked about his debt to Peter Drucker while outlining his own fundamental management concepts that he had developed over the years. Two years later, he touched on the ideas of Adam Smith and demonstrated how much more to them there was than the celebrated “invisible hand” of self-interest. In his landmark closing address in 2017, pursuing a thread developed in his 2015 book The Second Curve, he called for a management reformation that would turn it into a tool for the common good – thus drawing the first contours of what we would announce six years later as the Next Management . We took to heart his exhortation not to wait for great leaders but “to start small fires in the darkness, until they spread and the whole world is alight with a better vision of what we could do with our businesses”. Management’s "second curve" will be the focus of the “Charles and Elizabeth Handy Lecture Series” in 2025. Following the loss of his beloved wife Elizabeth in 2018 and a severe stroke, Charles was much reduced in mobility in his last years – but not in his determination to continue spreading his message of hope to the world. He couldn’t participate in person in the Drucker Forum 2022, but he participated in a moving online interview with his son Scott, who directed young actors in a short performance of Beckett’s Waiting for Godot by Beckett to illustrate some points.  Charles also contributed valued digital articles for our blog and for Drucker Forum partners. Even during the most difficult period of his life he continued to write and develop his ideas in weekly columns for the Idler magazine. This entailed first memorizing the article, then dictating it and finally reviewing it by having someone it re-read to him – a remarkable feat of memory and determination. The article is a jewel and most appropriate for Christmas and the season of self-reflection. Have a wonderful Christmas, happy holidays and a healthy and prosperous New Year.
By Karen Linkletter Ph.D. November 19, 2024
Interview with Karen Linkletter at the 16th Global Peter Drucker Forum 2024  Video Interview
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