PUBLISHED:
I was thinking about the person who got me involved in horses recently. She was a wonderful, brilliant, complicated horse person in my neighborhood whom I sought out for lessons once I decided to try this sport out for real about 12 years ago.
One of the lessons I remember most from her is that “you can lie to your horse.” It was shocking to me. We were on a trail ride, and we encountered some muddy terrain that was suspect. The horses did not want to cross the path. She said, “You know, that’s quicksand. They know. Always remember, you can lie to your horse.” That was more than ten years ago, and it has stuck with me. We could have told those horses to go through that, and they would have done what we told them (because they trusted us). But then, if a disaster occurs, all trust is broken (and, yes, horses remember, maybe more than people). It’s a fine line between projecting strength and authority with a horse (we can DO this) in a situation where the horse is timid and needs leadership, and when the horse reads a situation better than you do in the wild. The key is to understand our relative strengths and weaknesses, and when the horse knows better than the human.
The parallels to human relations are clear, and they are Drucker related on many levels:
· People on the front lines know reality – As a leader, you need to make sure that you are aware of what is going on on the ground. Those dealing with your customers, end-users, and clients know where the quicksand is.
· If you push people into a situation that turns out to be a disaster, you will lose trust, the best asset you have. It doesn’t matter if you use authoritarian methods or coercion. The result is the same. You have lied to your horse.
· If you don’t know the terrain, acknowledge it, but do it in a way that reassures. The unknown doesn’t have to be a scary monster that will eat you, or take away your job, or destroy your status with the organization. Uncertainty is part of life. Horses live with that and deal. But they don’t like lies.
· In the face of change or uncertainty, the spirit of performance that Drucker envisioned, where leaders lift people up to do extraordinary things, is real. Some people are natural leaders, and some are reticent. Horses are the same. Just as a rider can work a timid horse through a scary situation, a leader can help. We can DO this! A horse can also fulfill this role, taking on a leadership role in a herd. Leaders come from all levels of the organization.
Horses have changed how I view human behavior. Their basic functions, yet complex reactions, have made me a much more aware observer of people. And, ultimately, management is about people.
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